Return & Refund Policy

At HellaFit, we want you to be happy with your purchase. Due to the nature of some of our products, certain items are not eligible for returns or refunds. Please review our policy below before requesting a return or replacement.

Return Eligibility

To be eligible for a return or replacement, items must meet the following requirements:

• Return requests must be submitted within 14 days of the delivery date.
• Items must be unused, unopened, unworn, and in their original condition with all original packaging included.
• Proof of purchase is required for all return requests.
• Clear photo(s) of the item and its condition must be provided before a return is approved.

Product-Specific Return Requirements

Loaded Tea Kits & Nutrition Products

For health and safety reasons:

• Products must be unopened with the original safety seal intact to qualify for a return or refund.
• Any product with a broken or removed seal is not eligible for a return, refund, or replacement.

Apparel

To qualify for a return:

• Apparel must be unworn, unwashed, and free of stains, odors, pet hair, or damage.
• Original tags (if applicable) should still be attached.

Tumblers

Tumblers are eligible for return only if:

• They have not been used.
• The protective plastic on the straw and packaging remain intact.
• The tumbler is returned in its original condition.

Accessories

Accessories may be eligible for return depending on their condition. Each request will be reviewed individually.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 14 days of delivery.

To process your request, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the shipping box and packaging (if applicable).
• A brief description of the issue.

Once your claim has been reviewed, we will determine whether the item qualifies for:

• A replacement
• A refund
• Store credit (when applicable)

If a return is required, we will provide a prepaid return shipping label after your request has been approved.

Non-Returnable Items

The following items are not eligible for returns, refunds, or replacements:

• Opened or used nutrition products.
• Loaded Tea Kits with broken safety seals.
• Used tumblers or drinkware.
• Worn or washed apparel.
• Items that have been altered, damaged by misuse, or are not in their original condition.
• Clearance, final sale, or promotional items (unless damaged or defective upon arrival).

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment. Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Exchanges

We currently replace items only if they arrive damaged, defective, or if an incorrect item was sent. If you need a different size or color, please contact us, and we'll do our best to assist based on inventory availability.

Contact Us

If you have any questions regarding your order or need to request a return or replacement, please contact our customer support team. We're happy to help and will work to resolve any issues as quickly as possible.